Refund policy
Return & Refund Policy
At Metabolique, we stand behind our products. If you're not completely satisfied, we're here to help.
90-Day Money-Back Guarantee
We offer a 90-day money-back guarantee from the date of delivery. If you're unhappy for any reason, contact us and we'll make it right.
Eligibility
- Unopened, sealed products may be returned within 90 days of delivery for a full refund
- Opened products are eligible for a refund under our satisfaction guarantee — contact us first
- Items must not be damaged due to misuse
How to Return
Email us at [Metabolique@gmail.com] with your order number and reason for return. We'll respond within 1–2 business days with return instructions. Do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Your bank may take additional time to post the credit.
Exchanges
We only replace items if they arrive defective or damaged. Email us at [Metabolique@gmail.com] with a photo of the issue.
UK Consumer Rights
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. To exercise this right, notify us at [Metabolique@gmail.com] before the 14-day period expires.